Mystique Warranty

Lifetime Warranty 

All our MYSTIQUE suitcases are produced with the utmost care and attention, meeting the highest quality standards. They are also extensively tested to ensure they meet these standards so that you can enjoy them for as long as possible. That’s why we confidently offer a lifetime warranty on all MYSTIQUE suitcases. 

What is covered by the warranty? 

The lifetime warranty covers all material and manufacturing defects. If this applies to your product, we will repair it free of charge or, if repair is no longer possible, replace it. If the specific product or model is no longer in stock, we will replace it with a product or model of equivalent purchase value. 

What is not covered by the warranty? 

In general, anything that is not a material or manufacturing defect is not covered by the warranty. This includes damage resulting from drops, rough handling, normal wear and tear, improper or unreasonable use, neglect, exposure to extreme temperatures, solvents, (salt) water, or any other cause that is not the direct result of a material and/or manufacturing defect. 

The warrany becomes void if modifications have been made to the product, repairs have been carried out by anyone other than us, or (temporary) solutions have been implemented - such as forcing open a zipper or breaking a lock. Our warranty also excludes any (consequential) damage to people or property, even if the damage results from a potential defect in the product. 

We provide a five-year warranty on MYSTIQUE bags and a two-year warranty on all MYSTIQUE accessories. All other warranty conditions remain the same.