General Information

What period do the terms and conditions apply to?

These terms and conditions apply during the Black Friday Sale and Cyber Monday. Early Access for this promotional period begins on Sunday, 22 November 2026. The regular promotional period starts on Monday, 23 November at 00:00 and ends on Monday, 30 November at 23:59. During this period, you can enjoy special offers and discounts on selected items at suitsuit.com.

Which products are included in the Black Friday Sale?

Our Black Friday deals include discounts on various products. These deals run throughout the entire Black Friday and Cyber Monday promotional period. You can find all Black Friday deals on our webshop at suitsuit.com and under the ‘Black Friday’ section in the menu bar.

Which products are included in Cyber Monday?

Our Cyber Monday deals include discounts on various products. These deals run throughout the entire Black Friday and Cyber Monday promotional period. You can find all Cyber Monday deals on our webshop at suitsuit.com and under the ‘Cyber Monday’ section in the menu bar.

How long are the Black Friday and Cyber Monday deals available?

The Black Friday and Cyber Monday deals are available until Monday, 30 November 2026, inclusive. After this date, the promotion will end. The products will no longer be available at the Black Friday or Cyber Monday promotional prices.

An item is sold out. Can I still buy it later at the Black Friday price?

Unfortunately, this is not possible. Stock is limited during the Black Friday Sale. Once a product sells out, it will not be restocked at the special Black Friday or Cyber Monday price.

 

Payment Methods

Which payment methods are available during the Black Friday Sale?

During the Black Friday Sale, you can pay as usual using the following payment methods:

  • Paypal 
  • Creditcard  
  • Sofort 
  • Giropay 
  • Eps 

This allows you to pay for your favourite SUITSUIT products securely and conveniently.

 

Orders

There are items missing from my order ...

If any items are missing from your order, please contact our customer service team at customercare@suitsuit.com, quoting your order number. We will do everything we can to resolve the issue quickly and to your satisfaction.

I made a mistake with my order. Can I still change it?

If you notice a mistake in your order, please contact our customer service team immediately and provide your order number. Depending on the order status, we will do our best to make the necessary changes.

Can I cancel my order?

You can still exercise your statutory right of withdrawal during the Black Friday Sale. This means you can withdraw from your online purchase without giving a reason, even if your order has not yet been delivered. However, due to our fast order processing, we may not always be able to stop the shipment in time. Your right of withdrawal remains unaffected.

What promotions are available for Black Friday and Cyber Monday?

During the Black Friday Sale and Cyber Monday, you can enjoy discounts of up to 50% on selected products. There are also special SERENITY Black Friday deals and offers. For the latest promotions and offers, please visit our website.

Can I use my discount code on top of the Black Friday / Cyber Monday discounts?

No, discount codes cannot be combined with Black Friday or Cyber Monday discounts during the Black Friday Sale. Choose the best available discount at checkout.

Which items are discounted during the Black Friday Sale?

Selected products are discounted by up to 50% for Black Friday and Cyber Monday. Special SERENITY Black Friday deals and offers are also available. The discounted products and applicable discounts are displayed next to each product in our webshop.

 

Shipping

How long will delivery take during Black Friday?

Due to the expected high volume of orders, shipping may take longer than usual during Black Friday. We aim to deliver your parcel as quickly as possible and thank you for your patience.

Although we do our best to deliver your order the next day, delivery may be delayed due to the high volume of parcels handled by DHL during Black Friday. We aim to deliver your parcel as quickly as possible and thank you for your patience.

How much does shipping cost during Black Friday?

During Black Friday, delivery is free for orders over €50. For orders under €50, a shipping fee of €7.95 applies.

 

Returns

Can I return items purchased during the Black Friday Sale?

Would you like to return an order? This is, and will remain, absolutely no problem.

We encourage mindful shopping: a return fee of €7.95 applies to all returns. As a B Corp, we aim to prevent unnecessary returns and keep the number of shipments as low as possible. Please consider your purchase carefully before placing your order.

All return requests must be registered through our returns portal. This ensures that the process runs as quickly and smoothly as possible. Would you like to know more about returning products to SUITSUIT? Visit our returns policy page.