Upon receipt of your order, you have the right to cancel the purchase within 14 days without giving any reasons and to return your order. Use the return slip you've received with your order. Follow the return instructions and don't forget to pack the return slip with the products you want to return. If you have ordered multiple items in a single order, the 14-day period begins after you receive the last item.
You can also use the cancellation form (PDF), but this is not obligatory. You have 14 days to send your order back to us after you notified us that you want to return it.
There are some important points to keep in mind:
1. The item you want to return must arrive at our company visibly unused and undamaged.
2. A transparent protective film is applied to some of our suitcases. Do not partially or completely remove this film unless you are sure you want to keep the suitcase. We cannot accept your suitcase or exchange it if this protective film is damaged, because we will be unable to sell it anybody else.
3. Always send the return slip.
4. Preferably return the product in its original packaging and always send a suitcase in a sturdy box. If the product arrives damaged, we may charge you for loss of value.
No longer have or did not receive a return slip? Then click here.