Upon receipt of your order, you have the right to cancel the purchase within 14 days without reason and to return your order. You can use the standard cancellation form (PDF) you have received with your order confirmation or the return slip you have received with your order, but this is not obligatory. In case you will use the return slip, please follow the return instructions and then don't forget to pack the return slip with the products you want to return. If you have ordered multiple items in a single order, the 14-day period begins after you receive the last item.
After notification of your return you have another 14 days to send your order back to us.
We would like to ask your attention for the following:
1. The item you want to return must arrive at our company visibly unused and undamaged.
2. A transparent protective film is applied to some of our suitcases. We kindly request you to not partially or completely remove this film unless you are sure you want to keep the suitcase.
3. Preferably return the product in its original packaging and always send a suitcase in a sturdy box.
You are only liable for decrease in value of the products that is the consequence of the use of the products, more than to establish the nature, characteristics and function of the products.
No longer have or did not receive a return slip? Then click here.