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Customer service

Can we help you? Take a look at our answers to frequently asked questions or choose the right topic below.

When you would like to use the return slip and if you no longer have or never received this, then click here to obtain a new return slip. 

 

Please checkmark the item you wish to return and add the completed return slip to the item in the package. 

 

Preferably use the return slip provided with the item upon purchase. 

 

 

 

 

You can check our e-store to see if an item is in stock. This information is given underneath the price. If an item us temporarily sold out, this will also be clearly stated, together with the date when the product will be back in stock. 

Orders made before 13:00 on working days will be shipped the same day. DPD usually delivers products within the Netherlands the following office day. Click here to see DPD delivery times to all the countries in the European Union (the country of dispatch is the Netherlands).

Orders for addresses outside of the European Union and the Canary Islands are send through PostNL, click here to see the estimated delivery times. 

Deliveries outside of the European Union have a higher chance to be delayed, because of the greater distances involved in these shipments. These delivery times are estimates only, the actual time it takes to deliver a shipment may diviate from these estimates. 
 

Upon receipt of your order, you have the right to cancel the purchase within 14 days without reason and to return your order. You can use the standard cancellation form (PDF) you have received with your order confirmation or the return slip you have received with your order, but this is not obligatory. In case you will use the return slip, please follow the return instructions and then don't forget to pack the return slip with the products you want to return. If you have ordered multiple items in a single order, the 14-day period begins after you receive the last item.

 

After notification of your return you have another 14 days to send your order back to us. 

 

We would like to ask your attention for the following:

 

1. The item you want to return must arrive at our company visibly unused and undamaged.

2. A transparent protective film is applied to some of our suitcases. We kindly request you to not partially or completely remove this film unless you are sure you want to keep the suitcase. 

3. Preferably return the product in its original packaging and always send a suitcase in a sturdy box. 

 

You are only liable for decrease in value of the products that is the consequence of the use of the products, more than to establish the nature, characteristics and function of the products. 

 

No longer have or did not receive a return slip? Then click here.

 

 

 

 

 

Depending on the product and model purchased, all our products are supplied with a 12-month, 2-year or 5-year warranty. This covers improper material and production defects (as the phrase goes). If this is the case, we will repair or replace your item free of charge. We decide this at our discretion. In addition, if we no longer stock the item or model, we will replace it with an item or model of similar value.

Ordering & Payment

You can always change or cancel your order. If you want to change anything or cancel an order immediately after making it, please call +31 35 54 29 125 . If we have not yet processed your order, we can change it immediately. If your order has already been sent, and we are very fast, you will have to wait until your order arrives, and then return it to us. You will find a return slip with instructions in the package.

You can check our e-store to see if an item is in stock. This information is given underneath the price. If an item us temporarily sold out, this will also be clearly stated, together with the date when the product will be back in stock. 

Yes! Discount! If you received a discount code, and want to redeem it, simply go to the checkout page after placing the items you want in your shopping cart. You can enter your discount code on the payment page. Don’t forget to click the 'Calculate discount' button, otherwise no discount will be deducted from the final amount.

If there is a problem with your order, please first check the FAQs to see if an answer has already been given. If your problem cannot be solved immediately in this way, please contact our customer service (customercare@suitsuit.com). They should be able to help you.

After placing an order, you will receive an order confirmation from us. After we send your order, you then receive our invoice and shipping confirmation email with the track & trace code or codes. The shipment itself contains the packing slip and return slip.

 

If there is a lot of internet traffic, your confirmation email may not arrive immediately. Please be patient! It may also be the case that our emails are redirected to your spam folder, so please check this first. In addition, check the email address you sent us with your order. If this is incorrect, you will not receive our emails.